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Cruise FAQs
• Pricing
• Ticketing & E-Tickets
• Flights & Transfers
• Dining
• Cabins & Services
• Life Onboard
• General Questions
• Shore Excursions
• Online Booking/Registering
• Changes/Cancellations
• Travel Insurance
Pricing
• How do I pay for my cruise?
• How much do I owe and when is final payment due?
• Do you offer payment plans?
• How will I know that my reservation is confirmed?
• What are Taxes/Fees?
• What will the total cost be for my cruise?
• What is not included in the total cost?
• Should I book Travel Insurance?
• Do you offer senior discounts?
• Do you offer past passenger or mariner discounts?
• Is there a discount for children? Do children sail free?
• Am I charged extra for an online reservation?
How do I pay for my cruise?
A deposit will be charged to your credit card upon the completion of the online booking process. All payments are processed directly through the respective cruise line. Please be sure that your credit card information is accurate. Any incorrect information could cause your booking to be cancelled by the cruise line. Sailings within 90 days must be paid for in full upon booking. Once your payment has been confirmed, you will receive a reservation number that is valid with both Cruise-Pros.com and with the cruise line. << Back to top

How much do I owe and when is final payment due?
A deposit will be charged to your credit card upon booking. Final payment is due 45-90 days prior to sailing. See below for specific cruise line policies:

Carnival
Deposits
$100 per person: 3-day cruises
$150 per person: 4-day cruises
$200 per person: 5-day cruises
$250 per person: 7-day cruises (except Alaska)
$300 per person: 8-day cruises
$350 per person: 7-day Alaska cruises and Cruise Tours
$400 per person: 10-day cruises

Final Payment
60 days prior to sailing: 3-day cruises
70 days prior to sailing: 4-, 5-, 6-, 7- and 8-day cruises
75 days prior to sailing: 7-day Alaska cruises, Cruise Tours, and 10-day or longer cruises

Celebrity
Deposits
$250 per person: 7-day cruises
$450 per person: 8-day cruises and European cruises

Final Payment
70 days prior to sailing: all cruises
75 days prior to sailing: holiday cruises

Crystal
Deposits
10% of final price

Final Payment
75 days prior to sailing: all cruises

Disney
Deposits
$200 per person: all cruises

Final Payment
60 days prior to sailing: all cruises

Holland America
Deposits
Deposits are based on itinerary and length of cruise. For example, a 7-day Alaska cruise requires a deposit of $350 per person.

Final Payment
75 days prior to sailing: all cruises

Norwegian
Deposits
$100 per person: 1- to 5-day cruises
$250 per person: 6- to 7-day cruises
$400 per person: 8-day or longer cruises

Final Payment
45 days prior to sailing: 3- and 4-day cruises
60 days prior to sailing: 5-day or longer cruises
90 days prior to sailing: Europe, Repositioning, and South America cruises

Princess
Deposits
$250-$350 per person: 7-day or less cruises
$450-$600 per person: 8-day or longer cruises

Final Payment
60-75 days prior to sailing: all cruises
90 days prior to sailing: Holiday cruises & World cruises

Royal Caribbean
Deposits
$100 per person: 3-, 4-, and 5-day cruises
$250 per person: 6- and 7-day cruises
$450 per person: 8-day and longer cruises

Final Payment
45 days prior to sailing: 3-, 4- and 5-day cruises
70 days prior to sailing: 7-day and longer cruises
90 days prior to sailing: Holiday cruises

Windstar
Deposits
$500 per person: 5- to 8-day cruises
$1000 per person: 9-day or longer cruises

Final Payment
75 days prior to sailing: all cruises
<< Back to top

Do you offer payment plans?
If your booking only requires a deposit at this time, you may make payments at any time (after initial deposit is paid) provided that the balance is paid in full by the "Final Payment Due" date as indicated by cruiseline policy. Please refer to your email confirmation for this date. Payments may be made by credit card, certified check or bank transfer, please contact our Billing Department for more details. << Back to top

How will I know that my reservation is confirmed?
Once you have successfully completed the reservation process, you will immediately receive a reservation number and an e-mail confirmation from us. Your reservation number is valid with both Cruise-Pros.com and with the cruise line. << Back to top

What are Taxes/Fees?
Taxes/Fees include any and all fees, charges, and taxes imposed by U.S. and/or foreign governments or quasi-governmental authorities, including U.S. custom fees, head taxes, hotel taxes, air taxes incurred as part of a land tour, inspection fees, immigration and naturalization fees, and Internal Revenue Service fees. Taxes/Fees also include port charges, which are fees assessed by government and other agencies, incident to the ship entering, leaving, docking, anchoring and/or remaining in port (e.g., stevedoring, waste removal, payroll for port employees). << Back to top

What will the total cost be for my cruise?
The total price of your cruise shown on the final step of the booking process ("Cruise Passenger Information" page) includes all port fees and government taxes, accommodations, meals and most snacks, and most onboard activities and entertainment. Air travel, transfers and hotel arrangements are not included in the total unless otherwise indicated. Booking fees, if any, are clearly outlined and included in the package

Purchase of travel insurance is not mandatory but does show up as an option in the final booking step. We highly recommend choosing travel insurance to cover any unforeseen occurrences. Please see our Insurance FAQs for more details. << Back to top

What is not included in the total cost?
Your total cruise price does not include organized shore excursions, alcoholic beverages or carbonated soft drinks, photographs, gratuities, spa and beauty treatments, medical services, casino expenditures or other miscellaneous items you may purchase on board. Airfare, airport transfers, and insurance are also usually not included. << Back to top

Should I book Travel Insurance?
We strongly recommend purchasing trip insurance. Trip insurance offers protection if you have to cancel or interrupt your cruise due to injury, sickness, or death to you, a traveling companion, or immediate family member. We at Cruise-Pros.com want you to have an enjoyable and memorable vacation: travel insurance can protect you from many unforeseen circumstances that may otherwise ruin your trip. Please see our Travel Insurance page for more detail on coverage and pricing. << Back to top

Do you offer senior discounts?
In the online booking/pricing process, our system will ask the number of passengers and their ages. Anyone over the age of 55 is considered a senior on most cruise lines. The automated booking system will pull up any available discounts based on age. If you have any further questions or think that there might be a better rate available please email customer service with your booking number and past passenger number (if applicable) so that we may research the pricing. Our customer service department will make every attempt to find any available discount and will respond via email by the end of the next business day. << Back to top

Do you offer past passenger or mariner discounts?
In the final booking process, you will be asked to enter your past passenger/mariner number. Our automated booking engine will research the availability of any additional discounts and if there is a lower price available you will receive an email confirming the lowered fare within 24 hours. Please feel free to contact us after you've booked your cruise in order to determine if any further discounts/amenities might apply to your booking, or if you have forgotten to enter your past passenger number in the booking process. << Back to top

Is there a discount for children? Do children sail free?
Our automated online booking process is designed to pull up the lowest possible fare for your sailing; any discounts offered for children/infants are included in the online pricing.

Most cruise lines do not offer discounts for children. The major exception is Disney Cruise Line. On Disney ships (with 2 full-fare adults sailing), children under the age of 3 are charged only port fees and taxes; children ages 3-12 sail at a discounted children's rate plus port charges and taxes; children over the age of 12 sail at 3rd/4th passenger rate plus port charges and taxes.

Norwegian Cruise Line also lets children under 2 sail for port charges and taxes only; Holland America Line charges $250 plus port charges and taxes for children under 18 years old for a majority of their sailings.

However, most cruise lines do offer a discounted fare for the 3rd or 4th passenger traveling in a cabin, if you are traveling with children, sharing a cabin is often a good way to lower your costs. Please be aware that the cabin size is the same regardless of how many passengers are in the cabin (most fit up to four persons.) << Back to top

Am I charged extra for an online reservation?
No. We do not charge any processing/ticketing fees. << Back to top

Ticketing & E-Tickets
• Will I get tickets in the mail? When?
• What are E-tickets?
• How do I travel with E-tickets?
• What kind of ID will I need?
• What do I need if I am not American or Canadian?
• My tickets have arrived but there is misspelled/incorrect information on them. How do I correct it?
Will I get tickets in the mail? When?
All documents for Azamara, Carnival, Celebrity, Costa, Cunard, Holland America, MSC, Norwegian, Princess and Royal Caribbean cruises will be issued as E-tickets. Tickets for all other cruise lines will be sent via USPS priority mail and you will receive an email confirmation when they have been sent. Generally, you will receive your tickets (both paper and electronic) within 2-4 weeks of your sail date. For all last-minute bookings (within 45 days of sail date), tickets will be issued electronically or as pier-pickup. << Back to top

What are E-tickets?
E-tickets are electronic tickets, which means there are no paper tickets to keep track of. With E-tickets, you will not have to worry about accidentally losing your tickets. This is a safer and more convenient way of traveling. E-ticket fares are subject to the same rates, rules, restrictions, and penalties as traditional paper tickets. << Back to top

How do I travel with E-tickets?
Once your reservation has been confirmed, you will receive a confirmation e-mail with your itinerary details. Download your confirmation and take it to the cruise terminal with you. At the check-in counter, be prepared to present your reservation number (found on the printed confirmation), as well as valid government-issued photo ID (e.g., a driver's license, passport, or other government-issued identification). For security reasons, the name on your ID should match the name on your ticket. << Back to top

What kind of ID will I need?
The following passport requirements are now in effect. We strongly advise all passengers to get passports, regardless of age or destination:

Western Hemisphere Travel Initiative
On Tuesday, April 5, 2005, the U.S. State Department announced details of the proposed "Western Hemisphere Travel Initiative." If the proposed rules are enacted, U.S. and Canadian citizens will be required to carry a passport for travel to or from certain countries/areas that were previously exempt.

When will the Travel Initiative be implemented?
In the proposed implementation plan, which is subject to a period of initial public comment, the Initiative will be rolled out in phases, providing as much advance notice as possible to the affected public to enable them to meet the terms of the new guidelines. The proposed timeline will be as follows:

  1. December 31, 2006 - Requirement applied to all air and sea travel to or from Canada, Mexico, Central and South America, the Caribbean, and Bermuda.
  2. December 31, 2007 - Requirement extended to all land border crossings as well as air and sea travel.
If you are married, have taken your spouse's surname, and plan to use your birth certificate as a form of identification, you will need a marriage certificate or a valid photo I.D. card to support the name change. << Back to top

What do I need if I am not American or Canadian?
Citizens of countries other than the United States and Canada (aliens) are required to present both a valid, machine-readable passport and an unexpired U.S. multiple re-entry visa (B-2 Visitor's Visa) or a visa waiver. Resident aliens need both a passport and an alien resident card. Aliens and resident aliens should contact the appropriate consulate, U.S embassy, or U.S. immigration office to inquire about necessary travel documentation.

Machine-Readable Passports
Effective June 26, 2005, travelers from the 27 countries participating in the United States' Visa Waiver Program (VWP) must have a machine-readable passport to enter the United States.

If you are in possession of a passport issued by any of the 27 countries listed below, please contact the passport issuing authority to ensure that you are in possession of a machine-readable passport. Please note that boarding will be denied to travelers from VWP countries that do not have machine-readable passports.

The 27 countries participating in the Visa Waiver Program include: Andorra, Australia, Austria, Belgium, Brunei, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Japan, Liechtenstein, Luxembourg, Monaco, the Netherlands, New Zealand, Norway, Portugal, San Marino, Singapore, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom.

Additional information regarding the Visa Waiver Program is available on-line at www.dhs.gov. << Back to top

My tickets have arrived but there is misspelled/incorrect information on them. How do I correct it?
Please be sure to inspect your tickets carefully. If there is any incorrect information on your tickets please email customer service as soon as possible. Please be sure to include your booking number and the correct spelling or birthdate. Cruise-Pros.com will not be responsible for any fees or service charges incurred due to incorrect information. << Back to top

Flights & Transfers
• What is the itinerary for my cruise?
• How do I get to the departure port?
• What is the latest flight I can take?
• What if my flight is delayed or cancelled and I miss the ship?
• Can I make my air arrangements through the cruise line?
• When will I get my air schedule? Can I choose my flight details?
• Should I book my air arrangements through the cruise line?
• Do you offer transfers from airport to ship? How much do they cost?
• How do I arrange transfers?
• My sailing date is within 14 days, can I still purchase transfers?
• When can I begin boarding the ship?
• When does the ship set sail?
What is the itinerary for my cruise?
To find your itinerary, including departure and arrival times and ports of call, please refer to your email confirmation or log in to view your reservations here. << Back to top

How do I get to the departure port?
For pier locations, driving directions, and parking information, please see our Driving Directions page. << Back to top

What is the latest flight I can take?
You should plan to arrive at the airport nearest your port of departure at least three hours before embarkation begins. If you do not arrive in time for the sailing and have not made your flight arrangements through the cruise line, please be aware that the ship may leave without you.

To avoid costly and time-consuming delays, we strongly recommend taking advantage of the cruise line's air-inclusive program. If you do choose to make your own travel arrangements, click on the following for more detailed information on transfers and travel insurance. << Back to top

What if my flight is delayed or cancelled and I miss the ship?
If you have purchased travel insurance, you are eligible for up to $500 in reimbursement costs incurred while catching up with your ship at its next port of call. This applies only to carrier-caused delays or other covered reasons. If you have arranged air privately and have not purchased travel insurance, you are responsible for all costs incurred while catching up with your ship at its next port of call. << Back to top

Can I make my air arrangements through the cruise line?
Yes. You can purchase cruise line air for an additional fee. Your flight details will not be available to you until approximately 2-4 weeks prior to the sailing date, and you may not be guaranteed a direct, nonstop flight.

You can also customize your flight by selecting the dates, times, airlines, departure cities, and other flight-related options of your choice. The cruise lines charge $35-$100 per person for this service, in addition to any airline charges.

Please note that many cruiseslines have added the following disclaimer in regard to booking flights: "Due to the volatility of air prices, please be advised that all air prices are subject to change and not guaranteed until full payment. Baggage fees and other charges may be directly assessed by airlines or airports. Once you are notified of your flight details, please contact your airline." << Back to top

When will I get my air schedule? Can I choose my flight details?
If you book cruise line air, your flight details will not be available to you until approximately 2-4 weeks prior to the sailing date, and you may not be guaranteed a direct, nonstop flight. << Back to top

Should I book my air arrangements through the cruise line? How does it work?
You can have the cruise line take care of your air arrangements. Simply check the box in the "passenger info" step and enter the airport you want to fly from.

Air rates offered by the cruise lines are often less expensive than those available to the general public--especially on holidays and during high seasons--and the departure times and dates ensure that you will reach your departure port on time, barring any prolonged delays. On specialty cruises like one-way sailings, repositioning cruises, Alaska sailings, or unusual departure/arrival port combinations, cruise line air packages can often be easier and less expensive.

Please be aware that if you book cruise line air, your flight details will not be available to you until approximately 2-4 weeks prior to the sailing date, and you may not be guaranteed a direct, nonstop flight.

Please note that many cruiseslines have added the following disclaimer in regard to booking flights: "Due to the volatility of air prices, please be advised that all air prices are subject to change and not guaranteed until full payment. Baggage fees and other charges may be directly assessed by airlines or airports. Once you are notified of your flight details, please contact your airline." << Back to top

Do you offer transfers from airport to ship? How much do they cost?
Yes. Transfer costs depend entirely on the cruise line, your airport of arrival, and the distance from the airport of arrival to the departure port. Please email customer service with your booking number to inquire about transfer pricing. If you are interested in purchasing transfers, you will simply need to provide us with the carrier name, flight number and departure/arrival times and we'll take care of the rest! << Back to top

How do I arrange transfers?
You can reserve transfers by emailing us once you've booked your cruise. Reservations for transfers must be made at least 14 days prior to your sailing date. << Back to top

My sailing date is within 14 days, can I still purchase transfers?
Yes, you can get transfers if your sailing is within 14 days, but you cannot book them in advance. You will need to arrive within the specified arrival time to the airport and locate a cruise line representative in the baggage claim area of the airport. The representative will assist you with getting the transfer to the ship and the charge will be placed on your onboard account. << Back to top

When can I begin boarding the ship?
Ship embarkation usually begins approximately 3 hours prior to departure. A detailed itinerary including embarkation time and location will be found in your ticket package. << Back to top

When does the ship set sail?
Your email confirmation and ticket package will include a detailed cruise itinerary. Most ships depart around 4 or 5 pm, but be sure to check your itinerary for an exact departure time. << Back to top

Dining
• What are First and Second seatings for dining?
• What is Freestyle or Personal Choice Cruising?
• What is the difference between Costa Classic and Premium?
• How do I arrange for special-needs meals?
• Do I need to dress up for dinner?
• Is the dining onboard a cruise ship really that good?
• Will I be seated at a table with strangers?
• Is there smoking onboard?
What are First and Second seatings for dining?
First seating is the earliest evening dining time available, usually around 6:00 pm or 6:30 pm. Elderly passengers and families with children tend to select this seating. Second seating is the later dining time, usually around 8:00 pm or 8:30 pm. << Back to top

What is Freestyle or Personal Choice Cruising?
Many cruise lines are now offering a special format designed to ensure the ultimate in a relaxing, custom-tailored cruise vacation. "Freestyle" or "Personal Choice" Cruising is designed to provide you with freedom of choice. You are not required to choose a set dining time but can dine at one of many restaurants onboard at any time. Reservations may be made once you arrive onboard. Gratuities are charged to your onboard account at a set amount to avoid any confusion or last-day stress. These gratuities cover all service personnel onboard so you will not need to do any tipping. With this type of cruising, even dressing onboard is made easy. The general attire onboard for the duration of the sailing is "resort casual" but there will still be "dressy" nights if you would like to dress up for dinner. There will be a newsletter onboard letting you know what nights are "formal nights" at each restaurant. << Back to top

What is the difference between Costa Classic and Premium?
Costa has restructured their cabin and dining options. Classic cabins are the least expensive option and do not the option of requesting a specific dining time; it will be assigned to you onboard. Premium cabins offer extra comforts including free in-cabin continental breakfast (on request), free room service, and the option to book a specific dinner time (early or late). << Back to top

How do I arrange for special-needs meals?
Special-need meals (e.g., kosher, diabetic) are available upon request, but must be arranged in advance. Both Cruise-Pros.com and the cruise line will make every effort to accommodate your request. Simply email our customer service department with your booking number and your meal request and we will arrange it for you. << Back to top

Do I need to dress up for dinner?
No, you do not have to dress up for dinner. However, if you want to, almost all cruise ships have "formal nights" where you will be able to dress up for dinner. Some lines, like Norwegian and Princess, have numerous restaurants onboard and have a "resort casual" policy. These lines offer a few formal nights where you can dress up-the schedule will be in your cabin when you arrive onboard. Other lines that do have set seating times (see "First and Second seating") will dedicate one or two nights per sailing to a formal night. On these nights (and every other) there will be many other dining options available to you…imagine, room service 24 hours a day, midnight chocolate buffets, pizza and ice cream parlors…

On formal nights, men are encouraged to wear suits or tuxedoes, and women evening gowns or cocktail dresses. Resort casual is the attitude for all other times. << Back to top

Is the dining onboard a cruise ship really that good?
Everything you've heard about cruise ship dining is true. You'll find a varied selection of foods from appetizers to desserts, from all corners of the globe. Most ships employ dozens of well-trained chefs who work day and night to whip up incredible and diverse creations. Each ship offers a range of tastes to accommodate whatever your palate desires…and virtually all of it is included in your cruise price! Health nut? You can be assured that there will be low calorie and healthy choices available for you to choose from as well. Please be sure to review the description of the ship you are sailing on for details on the gyms, spas, saunas, and amazing onboard sports and activities available, from tennis to mini-golf to rock climbing! << Back to top

Will I be seated at a table with strangers?
On most cruise lines you can request a small or large table for dinner. If you are traveling alone or with one or two other people you will often be seated at a table with other passengers. This is a great way to meet people and get involved on your vacation. Although it is unlikely, if you find that you are not enjoying your tablemates, you can always speak with the maitre d'. He'll make every effort to seat you with more compatible dining companions...discretely and politely. << Back to top

Is there smoking onboard?
Today, virtually all ships have smoking and non-smoking tables or non-smoking sections in lounges. Cruise ship dining rooms are now totally smoke-free, and the Carnival Paradise is the world's first completely smoke-free megaship. Please go to the Carnival Paradise home page for more information on sailings and itineraries. For other ships, you can advise your waiter or the maitre d'. of your smoking preference for dinner. When making your online booking, please be sure to enter "smoking" or "non-smoking" on the preferences page so we can pass your request on to the cruise line. << Back to top

Cabins & Services
• I don't plan on spending a lot of time in my cabin. What's the least expensive way to get on the ship?
• What are outside (or oceanview) and inside (or interior) cabins?
• What is a Guarantee (GTY or GUAR)?
• I don't recognize the cabin category, what are X, Y, Z, IS or OV cabins?
• How do I get an upgrade?
• Where is the best location to have my cabin?
• Is an oceanview or balcony cabin worth the extra price?
• What amenities will my cabin have?
• How many passengers can fit in a cabin?
I don't plan on spending a lot of time in my cabin. What's the least expensive way to get on the ship?
We understand. Some people love to cruise so much that they'd rather save their money by getting a less expensive cabin. The best way to save money is by booking an inside cabin on a guarantee basis or a "run of the ship" cabin. With this type of cabin, you will not have an exact cabin number but you will be guaranteed - at the very least - an inside cabin (no view of the ocean) with a private bath and all of the standard onboard amenities. << Back to top

What are outside (or oceanview) and inside (or interior) cabins?
Oceanview cabins are on the exterior of the ship. They have a view of the ocean and range in price. The least expensive oceanview cabins have a porthole. Others have full picture windows, French doors, or large sliding glass doors that lead to a private balcony. << Back to top

What is a Guarantee (GTY or GUAR)?
A guarantee type of cabin means that you have reserved a specific cabin category, but you have not yet been assigned a specific cabin. For instance, if you reserved a guaranteed outside cabin on the upper deck, you would be guaranteed to receive an oceanview cabin on the upper deck. The advantage of a guarantee is that you may be upgraded into a better category. You will find out your exact cabin number prior to departure or at the pier on the day of the sailing, so if you are choosy about where your cabin is located we do not recommend choosing a guarantee. << Back to top

I don't recognize the cabin category, what are X, Y, Z, IS or OV cabins?
On Celebrity and Royal Caribbean Cruise Lines, X, Y, and Z cabins are guaranteed cabin designations for outside with balcony, outside, and inside cabins, respectively. On Holland America's ships, V designates a guaranteed verandah cabin, W and X designate guaranteed outside cabins, and Y and Z designate guaranteed inside cabins. On Carnival's ships, IS is an inside guaranteed (category 4A and up), and OV is an oceanview guarantee (category 6A and up). BA is a balcony guarantee (category 8A and up). << Back to top

How do I get an upgrade?
Everyone has heard of cruisers getting upgrades or the cruise lines giving away great cabins on the day of the sailing. Though this does happen occasionally, it probably doesn't happen as often as we'd like! However, there are steps you can take to give you a better shot at an upgrade.

First, book a cabin on a guarantee basis. This means that you are guaranteed a cabin in the category you booked but you might be upgraded into a better category (ex: You book a category 6A on Carnival. This is an oceanview cabin. If you book a specific cabin number you will have no chance of an upgrade. If you book a "GTY" or "GUAR" you may be upgraded to a balcony cabin…or better! At the very least, you'll have a full oceanview cabin.)

Second, book early. Upgrades generally work in a "first-come, first-served" basis. The cruise lines tend to give upgrades to those who book early.

Third, book double occupancy cabins. Because there are fewer cabins that fit three and four passengers, you are less likely to be upgraded if you have more than two passengers in your cabin. << Back to top

Where is the best location to have my cabin?
These days, ships are like mini floating cities. They have stabilizers and all sorts of engineering marvels to make them as comfortable as possible. It is unlikely that you will feel any discomfort from motion sickness. However, it is a possibility that discomfort may occur. The cabins that will have the least amount of motion to them are located centrally on the ship. We like to say "midship all around." This means that the mid-level decks and the cabins that are more toward the center of the ship will be the most stable.

Please remember that if you are concerned about motion sickness, book early and book a cabin with an assigned number, not a guarantee. << Back to top

Is an oceanview or balcony cabin worth the extra price?
That's a difficult question. Our customers seem to be split 50/50 on the issue. It depends on you as the traveler. Do you want to know what the weather is like in the morning? Want to see the waves meeting the horizon outside your window? Enjoy a cocktail on your private balcony while room service sets up a gourmet meal? Don't like small spaces? An oceanview or balcony cabin is definitely for you, and the benefits often outweigh the small additional costs.

If you are on a budget and don't mind having no view or being in a slightly smaller cabin, an inside cabin is just fine. Perhaps you'd rather save your money for gambling or shore excursions. Or perhaps you're so active that you don't plan on being in your cabin at all?

It's totally up to you. << Back to top

What amenities will my cabin have?
Cabin amenities vary depending on cruise line, ship, and category, but most ships include at the very least shampoo and soap, safe, TV, closet, private bathroom, hairdryer, and refrigerator. Please note the following exceptions, you can also contact the cruise line or check our ship pages for exact amenities on the ship you will be traveling on:

Hairdryers:
Carnival: only on the Conquest, Destiny, Glory, Legend, Miracle, Pride, Spirit, Triumph, and Victory
Holland America: all ships except the Noordam
Norwegian: all ships

Refrigerators:
Carnival: only on the Conquest, Destiny, Glory, Legend, Miralce, Pride, Spirit, Triumph, and Victory; some suites on older ships
Disney: coolers only; refrigerators can be rented for duration of cruise and are supplied free of cost for medical reasons
Norwegian: depends on category; some outside cabins and most suites on older ships
Royal Caribbean: Adventure, Explorer, Navigator, and Voyager only; some outside cabins and most suites on older ships

Due to safety reasons, irons are not provided in cabins, but you are allowed to bring one aboard. << Back to top

How many passengers can fit in a cabin?
Generally, most cabins are designed for two passengers. There are a limited number of cabins that fit up to four passengers on many ships. On some Carnival and Disney ships, up to five passengers can be accommodated. There are also suites available that fit up to 7 or 8 passengers on many of the lines including Royal Caribbean and Celebrity Cruises. << Back to top

Life Onboard
• Are there different classes of service?
• What if I get bored? What is there to do?
• Is there any nightlife onboard?
• Is there a fee for entertainment?
• Are there group activities? Do I have to join?
• Will I make new friends?
• What should I pack?
• Can I smoke onboard?
• Is cruising convenient for disabled passengers?
• What happens if I get sick?
• Can I do laundry onboard?
• Are there business facilities and meeting rooms available?
• Can family and friends contact me while onboard?
Are there different classes of service?
Today's cruise ships are "one-class." Everyone onboard can use all of the ship's facilities. The price of a cabin is based primarily on its size and location. Regardless of the category you book, you'll enjoy the same courteous service, menus, activities, and entertainment as everyone else onboard. n inside cabin (no view of the ocean) with a private bath and all of the standard onboard amenities. << Back to top

What if I get bored? What is there to do?
Bored? Unlikely. Being at sea gives you a feeling of freedom few places can offer. Each ship has plenty of room and tons to do. Check the newsletter (in your cabin) when you arrive onboard. There will be more activities than you can possibly keep up with. It will probably take you a few days just to get acquainted with the ship and discover what she has to offer. Cruise ships in the 21st Century are like mini cities floating in the ocean.

Activity buff? Mini golf, tennis, basketball, even rock-climbing walls await you on today's cruise ships. Saunas, jacuzzis, sports contests, games, exercise classes, yoga, pilates…they are all available, and more, on many ships. You can even take a lecture on French Impressionists or Thai cooking! Please check the details of the ship you are sailing on for more information on what activities may be offered. Relaxation Lover? Your desires can be accommodated as well. Like an exclusive resort, you can lie for hours on a private balcony, soaking up the sun while reading a good book. You can relax by the pool or drink mimosas while the beautiful scenery passes. Toast the sunset and watch the stars rise over the horizon, it's all up to you! << Back to top

Is there any nightlife onboard?
Nighttime is when the cruise ship really gets moving. There will be live entertainment, dancing, discos, lounges, and Las Vegas-caliber shows. You can screen feature films and see hilarious comedians. Almost every ship has a casino, and most offer gaming lessons. Party with your new friends at the piano bar or sing Karaoke till dawn…and don't forget to stay up for at least one sunrise, you'll never see anything like it! << Back to top

Is there a fee for entertainment?
Never. On a cruise vacation, keeping you entertained is our top priority. There's no cover. No minimum. No charge for an admission ticket. The shows are live. The movies are first-rate. The variety is limitless. And it's all included. << Back to top

Are there group activities? Do I have to join?
On a cruise, you do what you want to. You can do everything. Or lie back and do absolutely nothing. It's your vacation. << Back to top

Will I make new friends?
A cruise ship is a great place to make new friends. Everyone is on vacation, and people are friendly. You are in a beautiful environment being catered to. We have found that many passengers are repeat cruisers, and many go with friends they had made on a previous vacation. The atmosphere is relaxed and you have the opportunity to make all sorts of friends from all over the world. << Back to top

What should I pack?
Pack like you would for any resort. Cruise vacations are casual by day, whether you're on the ship or ashore. In the evening, ships vary as to dress. As on shore, attire is dictated by occasion. On a formal dining night or at the Captain's Gala, for example, you'll probably want to wear something more dressy, such as a dark suit, or cocktail dress; perhaps even a tuxedo or gown. (If you don't own a tuxedo--most people don't--you can usually rent one onboard.) << Back to top

Can I smoke onboard?
Except for the Carnival Paradise, which strictly prohibits smoking anywhere, smoking is prohibited only in dining rooms/restaurants, hallways, and most show lounges. << Back to top

Is cruising convenient for disabled passengers?
The level of accessibility for passengers with disabilities varies significantly from ship to ship. In general, the newer ships are more accessible while the older ones are less so. In response to the Americans with Disabilities Act (ADA), however, the major cruise lines have been making concerted efforts to bring all their ships up to code. For detailed information on the accessibility of most major cruise ships, we recommend Access-Able's website: www.access-able.com. << Back to top

What happens if I get sick?
Virtually every cruise ship (except for some smaller vessels operating in coastal waters) has a fully-equipped medical facility and staff to handle almost any emergency. Most ships have Dramamine and other motion-sickness medications readily available as well. << Back to top

Can I do laundry onboard?
Almost all cruise ships have laundry facilities and a great many provide dry-cleaning services. There will be an additional charge for professional laundry and dry-cleaning services. Most ships also have self-service or coin operated launderettes. << Back to top

Are there business facilities and meeting rooms available?
Just about every full size ship has public rooms to offer as meeting space for groups. You can arrange meeting space for family groups, business meetings, or any other gathering. Cruise-Pros.com will be able to coordinate schedules with the cruise line's group sales department. Catering and beverage service or audio-visual equipment can also be arranged if you desire. << Back to top

Can family and friends contact me while onboard?
All major cruise ships now offer internet cafes with Internet access that can be rented by the minute or hour. You should be able to log onto any web-based email account or surf the internet. Some of the newer ships offer in-cabin internet service as well. In addition, ships can be reached via direct-dial satellite or fax. You can also telephone, telex, radiogram or fax to anywhere in the world and be billed at applicable ship-to-shore rates. Many cruise lines also offer a temporary email address for family or friends to contact you with while onboard, please see your ticket package for details. << Back to top

General Questions
• Do I need to bring extra money?
• What about Hurricane Season?
• Is tipping required? How much is appropriate?
• What is a soda card?
• Can a pregnant woman travel?
• What if I get motion sickness?
• Are all ships and cruises the same?
• Can I book last minute cruises? How late can I book a cruise?
• Can I book a hotel for before or after my cruise?
• Can I plan a group cruise with family or friends?
• Can we celebrate an occasion onboard? (Anniversary, Birthday, Honeymoon)
• Will my kids have fun?
• Will I have fun if I am traveling alone?
• I'm getting married, is a cruise good for our honeymoon?
Do I need to bring extra money?
As with any vacation, you should expect to have some additional expenditures. Although almost everything is included with your cruise tickets, there are charges and service fees that will need to be paid onboard. Most cruise lines will establish an onboard credit account which will permit you to charge onboard purchases to your stateroom. Gratuities will be automatically added to your onboard account but you will be given the opportunity to raise or lower them as you see fit.

On most itineraries, American currency may be accepted or easily exchanged. It is best to bring cash in small denominations since it is easier to get change for these bills. It is also advisable to carry a limited amount of cash since it is irreplaceable if lost. Traveler's checks are recommended for safety. Conversion rates fluctuate on a daily basis. You will also find that many storefronts accept Visa or Mastercard, but smaller or more out-of-the-way locations will likely require cash. << Back to top

What about Hurricane Season?
It is very unlikely that any cruise will be delayed or cancelled due to a hurricane. Generally, if history is any indicator, late August through mid-November are the main times for greater hurricane activity. However, this should be no reason not to book a cruise during these months. For starters, each ship is equipped with state-of-the-art weather equipment to help the crew avoid any possible storms. Also, keep in mind that newer ships can move much faster than a hurricane can. At the very least there is a good chance that your ship can outrun any tropical storm. Finally, keep in mind that there are often great deals to take advantage of during the fall season. << Back to top

Is tipping required? How much is appropriate?
Most cruise lines suggest $9-$10 per day, per guest. This amount covers tips for your cabin steward, waiter, and busboy. A 15% gratuity is usually added to all bar tabs. Other shipboard personnel can be tipped for special services at your discretion. In general, most cruise lines add a set amount of gratuities to your onboard account to be distributed evenly amongst the staff. You can raise or lower the gratuities as you see fit, and you may also feel free to give additional tips to any staff member that you feel deserves it. The total is paid at the end of the cruise along with all other onboard expenses. << Back to top

What is a soda card?
A soda card is a card you can purchase that will entitle you to unlimited fountain sodas for the duration of the cruise. The cost of an unlimited-soda card depends on the age of the cardholder and the length of the cruise. Soda cards must be purchased onboard. << Back to top

Can a pregnant woman travel?
Pregnancy is regarded as a medical condition. The cruise line may require a medical certificate establishing the passenger's due date and fitness to travel. In no case will the cruise line permit passengers who are 24 weeks or more into pregnancy to travel. << Back to top

What if I get motion sickness?
Generally, motion sickness is not a problem. As with any travel, we highly encourage visiting your doctor beforehand. However, most cruise destinations boast calm, serene waters. In addition, stabilizers on modern ships, advance availability of accurate weather information, and development of effective preventative medications have, for the most part, eliminated the incidence of motion discomfort. << Back to top

Are all ships and cruises the same?
Not even close. Cruise ships range from 100 to 4000 passengers. You can sail in almost uncharted waters on a small ship to the well-travelled and luxurious waters of the Caribbean on a floating city. There are ships that cater to adventurers, explorers, sun-lovers, golfers. You can sail on an educational expedition into the icebergs of Alaska and see the spawning of Atlantic Salmon. Into Swing dancing? There are cruises that have 7 nights straight of boogying. Love Elvis? There's one for you too. Luxury? First class service with a personal butler? You can find it, easily. There is a cruise to accommodate every desire. << Back to top

Can I book last minute cruises? How late can I book a cruise?
Generally, you can book a cruise up to 48 hours prior to the sailing. Governmental and cruise line policy requires that all passenger manifests be submitted by this time. There can be last minute deals available for some sailings, please be sure to check our last minute deals page for great fares. We do recommend planning and booking your cruise in advance to ensure that you get the vacation you want for the dates that you are available. << Back to top

Can I book a hotel for before or after my cruise?
Extending your stay before or after a cruise is a great way to see more of the area and can help avoid worries about connection times. We can arrange pre- or post-cruise land packages at the same time you book your cruise. And, in many cases, if you book your air through the cruise line, they will have great deals on hotels in the area. If you do book your land/air package through the cruise line, transfers will be included in most cases. << Back to top

Can I plan a group cruise with family or friends?
Most lines are happy to work with groups. Family reunions, celebrations, employee rewards, and company retreats are just a few reasons to get together for a group cruise. Generally a group booking must consist of 8 cabins or more. Specific packages and offers vary, please contact our group department for details. << Back to top

Can we celebrate an occasion onboard? (Anniversary, Birthday, Honeymoon)
Of course, and most cruise lines will even celebrate with you! Please let us know ahead of time and you'll likely be on the receiving end of a special celebration at Captain's Night. Your special day can also be celebrated with chocolates, flowers, champagne, a fruit basket…the opportunities are endless. You can have your cabin decorated or book a theraputic spa treatment (for one or two!) Family and friends, you can also send a bon voyage gift to await the lucky traveler in his/her stateroom upon arrival. Please email us with the confirmation number for details. << Back to top

Will my kids have fun?
In the past 10 years, the cruise line industry has made a marked effort to attract families with children-and to keep everyone entertained, regardless of age! Most major lines offer childrens programs that include age-specific activities, supervised activities and all sorts of games and crafts. Babysitting is often available as well but please be sure to check with your individual cruise line for fees and availability. Older kids will also have a great time with dances, games, karaoke, and the many planned activities onboard. They'll make lots of new friends and you won't have any worries. << Back to top

Will I have fun if I am traveling alone?
Cruising is ideal for people traveling alone, because it's so easy to meet other people. In fact, you'll find yourself involved with meeting new people from the moment you step onboard, and there is usually a "get-acquainted" party the first night. In some cases, the cruise lines will match you up with another single traveler to share a room with. << Back to top

I'm getting married, is a cruise good for our honeymoon?
Absolutely. Cruising IS romance...imagine a moonlit dinner for two on your private balcony prepared to order by a world-class chef…a massage for two, pampered from head to toe while a Mediterranean sun sets on the horizon…dancing under the stars while a jazz band croons in the distance. Most cruise lines will happily arrange champagne and breakfast in bed, flower arrangements, wine in your stateroom… the list goes on. Wedding ceremonies and vow renewal ceremonies can be arranged as well. << Back to top

Shore Excursions
• What is there to do while at port?
• Do shore activities include transportation?
• How do I book shore excursions?
• When and where do shore excursions depart?
• What if I "miss the boat"?
• Will transportation to different areas of the city be available?
• Should I tip our Guide/Driver?
• Will I be able to learn about the ports I'll be visiting?
• Are meals included in the shore excursions?
• What should I wear/bring with me?
• Is there free time to shop or explore?
What is there to do while at port?
What isn't there to do? You can explore the area on your own. Take a guided shore excursion with the cruise line. They'll get you there and back, and they'll worry about the timing, which leaves you time to have fun! Snorkel in the crystal clear waters of the Caribbean. Bike through undeveloped jungles. Golf. Cast your line for one of five varieties in Ketchikan, the "Salmon Capital of the World." Walk through cascading waterfalls in a valley of pristine rainforests. Scuba. Stroll the famous Champs Elysees in Paris toward the Arc d'Triomphe. See ancient Greek and Roman remains.

We could go on forever, but you get the picture. Basically, a cruise is the very best way to explore your world, one port at a time. You can get to destinations that you might never otherwise see, all while based on your private floating home-away-from-home. << Back to top

Do shore activities include transportation?
Shore excursions generally include transportation to and from the ship. More specific details can be found in your ticket packet or brochure. Fares for shore excursions are subject to change without notice. << Back to top

How do I book shore excursions?
Once you have a cruise booked, you can usually reserve shore excursions at any time up to about 14 days prior to the sailing date. Please refer to the individual cruise line policy for more details. Shore excursion details and booking forms will be included in your ticket packet as well. << Back to top

When and where do shore excursions depart?
Times and locations vary. You will be notified of these details upon booking. << Back to top

What if I "miss the boat"?
All guests are required to be back aboard their ship no later than 30 minutes prior to the scheduled departure time, which will be clearly posted to all passengers both onboard and when disembarking. Shore Excursions arranged through the cruise line will always adhere to the correct times. However, if you leave the tour at any time or choose to explore the port on your own, you will be responsible for ensuring that you are at the pier on time. If you arrive late, you will be responsible for getting yourself to the next port of call to meet the ship (at your expense.) << Back to top

Will transportation to different areas of the city be available?
Many ports are located outside of city center or at a small distance from the heart of the area. You will often find taxis or car hires available, especially in the Caribbean and Europe. Some cruise lines do arrange shuttle service when there is no local transportation available, and all will post local bus schedules onboard when available. No matter how you go, be sure to use simple common sense and adequate precautions as crime does occur everywhere, even in Utopia! << Back to top

Should I tip our Guide/Driver?
Extending a gratuity to your guide or driver is strictly optional, but it is appropriate to offer a small token to symbolize your appreciation. A commonly accepted guideline is $1 per person for a half day and $2 per person for a full day. << Back to top

Will I be able to learn about the ports I'll be visiting?
Most cruise lines offer informative lectures or slide shows on each port of call that you are visiting. You can also do pre-travel research either on the internet or at your local library. There are volumes of information available that can also assist you with choosing a shore excursion. << Back to top

Are meals included in the shore excursions?
Most tours are built around the ships' dining times so you won't miss a meal. However, if you book a tour that lasts more than a few hours you may miss the scheduled dining hours. There are always alternate restaurants and meal options available to you onboard, or you can try the local flavor and eat out while on land. Remember that you will have to pay for any meals not eaten onboard, but it's often worth it to get a taste of the local culture. << Back to top

What should I wear/bring with me?
Each port and shore excursion is different and you will need to dress appropriately. For example, you might want to bring a hat, sunscreen and towel to a snorkeling adventure. A jungle adventure may require hiking boots or bug spray. A visit to the Vatican will call for a long pants and covered shoulders. Please be aware that each country has its own customs and you should be respectful of them. Read the information in your cabins and go to the port lectures for details on the locations you will be traveling to. Be sure to let common sense be your guide. << Back to top

Is there free time to shop or explore?
Shore excursions are designed for specific activities. There is often free time for shopping while on a shore excursion, but if you are primarily looking to relax and shop, you might want to consider exploring the port on your own. << Back to top

Online Booking/Registering
• Do I need to register to purchase travel?
• Can I purchase a travel package for someone else if I am not traveling with them?
• When and how do I receive confirmation of my reservation?
• What if you are unable to verify my credit card?
• Why do you ask for my Credit Card Verification Number and how do I find it?
• What forms of payment do you accept?
• How do I register?
• How do I login?
• What if I forgot my password?
• How do I change my customer information?
• What is my user profile?
• Will my name and personal information be given out to other companies?
• Can I make a booking or purchase if I live outside the U.S.?
• Is it safe to use my credit card?
• How do I contact Customer Service if a question I have is not answered on this page?
• When will my credit card be charged?
• When will my credit card be charged (Hotel Rooms)?
• If I make a special request (i.e. specific airline meal, non-smoking room) am I guaranteed to get it?
• How close to the travel date can I book?
• Do you charge any booking fees?
• Can I use travel vouchers, frequent flyer miles, or loyalty program points to book travel on your site?
• Can I give my past passenger, frequent flyer, or other loyalty program number when booking travel on Cruise-Pros.com?
• Will I have to enter my past passenger information every time I book travel on your site?
Do I need to register to purchase travel?
If you purchase a cruise or travel package, you will need to fill out some mandatory information (name, address, phone number, email address, etc…) You will then be registered to the site for ease of future purchases. You do NOT need to register to get prices or information from the site. << Back to top

Can I purchase a travel package for someone else if I am not traveling with them?
Yes. Please have the correct names, birthdays, and other relevant information with you while booking. You will be responsible for any fees incurred if incorrect information is given to the cruise line. << Back to top

When and how do I receive confirmation of my reservation?
You will receive a confirmation number immediately, and an email confirmation will be sent to you within a few minutes. << Back to top

What if you are unable to verify my credit card?
Your reservation will not be completed until your credit card number and billing address has been verified. We are not responsible for any change in fares/rates or other availability as a result of a transaction that is declined because the credit card billing address cannot be verified in a timely manner. << Back to top

Why do you ask for my Credit Card Verification Number and how do I find it?
The Credit Card Verification Number is on the back of your credit card. It is usually a three or four digit number located on the right hand side of the signature panel. We may ask for this number as a security precaution to verify that you are the cardholder. << Back to top

What forms of payment do you accept?
We accept most major credit cards including VISA, Mastercard, Discover and American Express. We will accept certified checks or money orders but you must arrange payment with our billing department in advance. << Back to top

How do I register?
You do NOT need to register or give a credit card number if you are NOT purchasing travel services. You can surf our site and view all pricing with no commitment. However, in order to purchase products offered through this website a user must first complete a registration form. You will be guided through this form during the purchase process and you will be given your password to access all information in the future. You DO need to register if you would like to save information in an itinerary or keep your information on file. You can click on "Register Free" at the top of this or any other page to complete this information. << Back to top

How do I login?
After you have registered, click on "Member Login", and enter your username/email address and password. << Back to top

What if I forgot my password?
On the "Member Login" page, click on the "Forgot your password?" link and enter your username/email address. Your password will be emailed to you. << Back to top

How do I change my customer information?
You may change your customer information after you login at any time by clicking on "Your Profile" at the top. On this page, you may change your personal information, password, credit card information, travel preferences, and more. << Back to top

What is my user profile?
In an effort to better serve our customers we have created a profile page for our users to complete so that information such as name, address, preferences, rewards point numbers and billing information can be safely stored for future use. This simple and easy step will allow users to book their travel itineraries faster than ever before, without having to re-enter all of their personal data. We keep all information strictly confidential. << Back to top

Will my name and personal information be given out to other companies?
No. We will not share the names of any of our customers with any third party. Please refer to our Privacy Policy. << Back to top

Can I make a booking or purchase if I live outside the U.S.?
Yes, you may make a booking or purchase as long as you have a valid credit card. << Back to top

Is it safe to use my credit card?
Yes. We are proud of our commitment to protecting your privacy online. We value your trust in us and will work hard to earn your confidence so that you can enthusiastically use our services and recommend us to friends and family. When users submit sensitive information via the website, your information is protected both online and offline. When our registration form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. If you have any questions, please refer to our Privacy Policy. << Back to top

How do I contact Customer Service if a question I have is not answered on this page?
Send an e-mail to customerservice@cruise-pros.com. You can also contact us by phone at 888 987-SAIL. A customer service representative will contact you as soon as possible. Please feel free to contact us with any questions you may have. << Back to top

When will my credit card be charged?
Your credit card will be billed upon the completion of the booking process. We will contact you in a timely manner if there is any problem validating the credit card. All payments are processed directly through the respective cruise line << Back to top

When will my credit card be charged (Hotel Rooms)?
Whenever you book a room with the "Lowest Price" icon, we charge your credit card for the full amount immediately. The full amount is the total cost of your reservation and includes the room rate, tax charges and our service fees. However, "Lowest Price" hotels have a 25.00 USD cancellation fee. << Back to top

If I make a special request (i.e. specific airline meal, non-smoking room) am I guaranteed to get it?
Special requests are forwarded to our travel suppliers and are subject to the policies of the travel suppliers. We recommend that you verify the status of your request at time of check-in. Special-need meals (e.g., kosher, diabetic, vegetarian) are available upon request, but must be arranged in advance. Both Cruise-Pros.com and the cruise line will make every effort to accommodate your request. Simply email our customer service department with your booking number and your meal request and we will arrange it for you. << Back to top

How close to the travel date can I book?
Generally, you can book a cruise up to 48 hours prior to the sailing. Governmental and cruise line policy requires that all passenger manifests be submitted by this time. There can be last minute deals available for some sailings, please be sure to check our last minute deals page for great fares. We do recommend planning and booking your cruise in advance to ensure that you get the vacation you want for the dates that you are available. For other types of bookings, minimum times vary. For example, you can book airline tickets (e-tickets) on the day of the flight; however, you must book a paper ticket at least 24 hours prior to departure, depending on delivery time. Vacation packages must be booked within 7 days of travel. Our online booking engine will not allow you to book any travel if is not within the acceptable amount of time. Please contact us with any questions. << Back to top

Do you charge any booking fees?
There are no booking fees. The total package price you see in the final booking process will be your final price. << Back to top

Can I use travel vouchers, frequent flyer miles, or loyalty program points to book travel on your site?
Unfortunately we are unable to accept any loyalty program miles or points at this time. You will need to contact the vendor directly to arrange for travel using any of these methods. << Back to top

Can I give my past passenger, frequent flyer, or other loyalty program number when booking travel on Cruise-Pros.com?
Yes, when you register with Cruise-Pros.com you can enter your past passenger information for air, cruise, hotel, and car rental. We will forward all past passenger information to the travel provider but please be sure to reconfirm upon check-in. << Back to top

Will I have to enter my past passenger information every time I book travel on your site?
No, your past passenger and loyalty program information will be stored in your personal profile. It will be passed on to the travel vendor upon booking. Please reconfirm that the information has been applied upon check-in. << Back to top

Changes/Cancellations
• I want to book a cruise but am not sure of the exact spelling/birthdate of one of the passengers. Can I make the reservation and correct this information later?
• Can I cancel a cruise reservation?
• Can I make changes to a cruise reservation?
• I've spelled a name incorrectly, how do I fix it?
• I've entered a birthdate incorrectly, how do I fix it?
• My tickets have arrived but there is misspelled/incorrect information on them. How do I correct it?
Note: Please make every effort to ensure that all information entered when booking anything online is accurate and matches the ID you will be showing when checking in. If you make a mistake, Cruise-Pros.com will extend every effort to correct any misinformation but cannot be held responsible for any fees that the changes may incur.

I want to book a cruise but am not sure of the exact spelling and/or birthdate of one of the passengers. Can I make the reservation and correct this information later?
We strongly recommend providing the correct information upon booking. If you make a mistake, the cruise line may charge a fee to change personal information. You will be responsible for any fees incurred. If you have any doubt, please contact us for assistance. << Back to top

Can I cancel a cruise reservation?
Cruise-Pros.com highly recommends purchasing Travel Insurance to protect yourself in the event of any unforeseen situations. Please see our Travel Insurance page for more details.

Cruise-Pros.com reserves the right to charge a $50 per person cancellation fee. In addtion, the individual cruise line may charge a penalty for cancellations. Any and all penalties assessed by the cruise line are solely the responsibility of the customer. Please email us at cancellations@cruise-pros.com with your booking number if you need to cancel your cruise. Our customer service agents will find out what charges, if any, are applicable and respond to you as soon as possible.

Please note: Cunard, Holland America and Princess are now offering special "Flash" promotions on sailings departing within 90 days. These promotions are non-refundable and non-transferable (no name changes are permitted). To find out if your desired cruise falls under this category please email us at sales@cruise-pros.com. As always, we strongly recommend travel insurance to cover unexpected issues. << Back to top

Can I make changes to a cruise reservation?
Most small changes can be made easily (i.e. dining arrangements, bed configuration, meal requests.) Other changes are not as easy (most cruise lines will not allow you to change passenger names once the cabin has been booked.) Please email us with your booking number and the changes you require so that we may make every attempt to accommodate you. << Back to top

I've spelled a name incorrectly, how do I fix it?
Email us with your booking number and the correct spelling of the name. We will notify you when the change has been made and if the travel provider has assessed any costs for the incorrect information. << Back to top

I've entered a birthdate incorrectly, how do I fix it?
Email us with your booking number and the correct birthdate. We will notify you when the change has been made and if the travel provider has assessed any costs for the incorrect information. << Back to top

My tickets have arrived but there is misspelled/incorrect information on them. How do I correct it?
Email us with your booking number and the correct information. We will notify you when the change has been made and if the travel provider has assessed any costs for the incorrect information. << Back to top

Travel Insurance
• What is Travel Insurance?
• Do I really need travel insurance?
• Testimonials
What is Travel Insurance?
Travel Insurance is a combination of basic travel protection needs and 24-hour emergency assistance to ensure that you will be fully protected prior to, and during, your travels. You and your belongings are covered if there is an emergency that forces you to cancel your vacation or if an emergency arises during your vacation. These services are not typically covered by any other insurance like homeowner's, medical, or credit card protection. Travel insurance also ensures that no matter where you are in the world, on the other end of a phone line will be someone who speaks your language and has your best interests at heart.
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Do I really need travel insurance?
Yes, yes, yes. We do highly recommend travel insurance. However, instead of listening to us, please heed the following excerpts from letters of fellow travelers:

"I didn't book and insurance and the first leg of my flight was delayed so I missed the connection to Miami. By the time I got to Miami, the ship had sailed. I had to pay almost $500 to get to the next port to meet the ship and I had to pay for a hotel room for the night."
-Joe F., Chicago, IL

"My fiancee's mother had an unexpected illness about 2 weeks before we were supposed to sail. We only wanted to postpone the cruise, we didn't want to cancel it. The cruise line basically told us we were out of luck because we hadn't purchased insurance. There was no way we could go so we lost all the money that we had paid, which was a lot with air tickets. We're still trying to get the cruise line to offer some kind of reimbursement."
-Martin M., Atlanta, GA

"I am so glad we got the insurance. The weather was bad the day we left and our flight got delayed. We only missed the ship by an hour, but we still needed to get a room for the night and a flight to meet the ship the next morning. Insurance paid for everything, and the rep helped us make our hotel and air reservations so we could catch up with the cruise."
-Laura C., Salem, MA

"The airline lost my luggage and I spent a ton replacing everything while on the cruise. The coverage from the airline didn't come close to what it cost me. If I had gotten insurance they would have covered up to $1000 worth for me. I didn't bother getting it because it was only a four day cruise."
-Shannon M., Huntington Beach, CA
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